1. Introduction
At Louez.io (published by LUMY.MEDIA SAS), we take the protection of your personal data very seriously. This policy informs you about how we collect, use and protect your information in compliance with the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller is:
LUMY.MEDIA SAS
Quai de la Douane, Bâtiment LE GRAND LARGE
29200 Brest, France
SIRET: 889 608 790 00032
Email: [email protected]
3. Data Collected
We collect the following categories of data:
Identification data: Name, surname, email address, phone number (optional)
Professional data: Company name, SIRET, address, information about your rental products and services
Transaction data: Reservation history, invoices, payments
Technical data: IP address, browser type, operating system, pages visited
End customer data: As part of your use of the service, you may store data about your own customers (renters)
4. Processing Purposes
Your data is collected and processed for the following purposes:
Contract execution:
- Provision of the Louez.io service
- Management of your user account
- Billing and payment
Legitimate interest:
- Service improvement
- Customer support
- Fraud prevention
Legal obligation:
- Invoice retention
- Response to judicial requests
5. Data Recipients
Your data may be transmitted to the following recipients:
Technical subcontractors:
- OVH SAS (server hosting)
- Scaleway SAS (server hosting)
- Stripe (payments)
- Resend (transactional emails)
All our subcontractors are located in the European Union and are GDPR compliant.
No data is transmitted to third parties for commercial or advertising purposes.
6. Retention Period
Your data is retained for the following periods:
- Account data: Throughout the duration of service use, then 3 years after last activity
- Billing data: 10 years (legal obligation)
- Technical logs: 12 months
- Data after account deletion: 30 days (recovery period), then permanent deletion
7. Your Rights
Under the GDPR, you have the following rights:
- Right of access: Obtain a copy of your data
- Right of rectification: Correct inaccurate data
- Right to erasure: Delete your data (within legal limits)
- Right to restriction: Limit the processing of your data
- Right to portability: Retrieve your data in a structured format
- Right to object: Object to the processing of your data
To exercise these rights, contact us at: [email protected]
We will respond to your request within one month.
You may also lodge a complaint with the CNIL: www.cnil.fr
8. Security
We implement appropriate technical and organizational security measures:
- Data encryption in transit (TLS 1.3)
- Data encryption at rest
- Secure authentication
- Strict access control (principle of least privilege)
- Regular encrypted backups
- Monitoring and intrusion detection
- Hosting exclusively in France/EU
9. Cookies
Louez.io uses cookies strictly necessary for service operation:
- Session cookies: Maintain your login
- Preference cookies: Language, display settings
- Analytics cookies: Umami Analytics (open source solution, GDPR compliant, no data transfer outside EU)
No advertising or third-party tracking cookies are used.
10. International Transfers
Your data is hosted exclusively on servers located in France and the European Union.
No data transfers to third countries are made.
11. Contact
For any questions regarding the protection of your data:
Email: [email protected]
Address: LUMY.MEDIA SAS - Quai de la Douane, Bâtiment LE GRAND LARGE, 29200 Brest, France